Your Account

• How do I access my account?

  If you are having problems with password, your password won't work or forgot your password and cannot access your online account, the first step is to go to our Account Sign In page and reset your password using the Forgot your password? link. If you do not receive the password reset email, pleas...

• My order is missing or damaged, what do I do?

  If you have an issue with your order, we're here to resolve it as quickly and easily for you as possible! Missing Books: Orders can arrive in multiple shipments and cartons, so please be patient and allow all packages to arrive. Your online account is the best place to find order updates and tra...

• How do I get a copy of an invoice?

  All customers receive an invoice via email immediately after placing an order. If you need a copy of your invoice as a PDF, please log in to your account to access or contact Customer Service and we will be happy to send you one.  To pay an invoice, please remit your check payable to: Bulk Book...

• Why is my order Disqualified?

  We received your order and have placed it in a DISQUALIFIED status, which means that unfortunately, you are not a qualified purchaser. We only sell books to Educational Institutions, Teachers, Libraries, Non-Profit Organizations, Religious Organizations, Government, Private Businesses & Publi...

• What does my order status mean?

  For the quickest access to order updates and tracking, sign in to your online account. Refer to the graphic below to understand your book order status:

• My order is shipping to the wrong address, can I change my delivery address?

  If you've just placed your order (in the last few minutes) and need to make a quick change to your shipping address, then Online Chat is the easiest way to make a change. After your order is processed changes can no longer be made.