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TROUBLESHOOTING BROWSER ISSUES
Cache is your browser's stored internet history. Whenever you visit a website, your web browser saves certain information from that site on your computer in the "cache." Most of the time, the cache is helpful, as it helps speed up your web browsing experience. But sometimes your cache can actually cause problems for your browsing experience. That's when you need to clear your browser cache.
Here are some basic instructions:
STEP 1:
Try again in an Incognito/Private Window (if you don't see instructions here, just search online for your specific browser for both desktop and mobile)
Desktop - Google Chrome
Right Click on the Chrome desktop icon and select: New Incognito Window (Ctrl+Shift+N)
Desktop - Apple Safari
In the Safari app, choose File > New Private Window
Desktop - Microsoft Edge
In the Microsoft Edge app, choose File > New InPrivate Window (Ctrl+Shift+N)
STEP 2: Force Refresh a Page
Before you go straight to clearing your entire browser cache, one trick you can try is called a "force refresh". This is an easy starting point if you're experiencing issues with a single webpage. If this doesn't fix your issue, then proceed to STEP 2 to clear your browser cache.
- Windows computer: ctrl + F5
- Mac/Apple computer: Apple + R or command + R
STEP 3: Clear Browser Cache
MOBILE DEVICES:
Apple Devices - Safari
0. Select: Settings
1. Select: Safari
2. Select: Clear History and Website Data
Apple Devices - Chrome
0. Open Chrome browser
1. Select: the Menu icon
2. Select: Settings
3. Select: Privacy
4. Select: Clear Cache and Clear Cookies, Site Data
Android - Firefox
0. Open Firefox browser
1. Select: Menu
2. Select: Settings
3. Select: Privacy
4. Select: Clear now ("Clear now" window appears)
5. Select: Clear Data
Android - Native browser
0. Open your Browser
1. Select: Menu
2. Select: Settings
3. Select: Privacy & security
4. Select: Clear cache and Clear all cookie data
5. Select: OK
Android - Chrome
0. Open Chrome browser
1. Select: Menu
2. Select: Settings
3. Select: Privacy
4. Select: Clear Browsing Data
5. Check: Clear the cache and Clear cookies, site data
6. Select: Clear
Windows phones - Internet Explorer
0. Open Internet Explorer
1. Select: More
2. Select: Settings
3. Select: Delete history
4. Select: Delete to confirm
DESKTOP COMPUTERS
Google Chrome
0. Select the Three Dots icon in the top right of your browser window
1. Select: More Tools option
2. Select: Clear browsing data
3. Check only: Cached images and files
4. You can change the timeframe at the top, 4 weeks is typically fine
5. Select: Clear Data
Mozilla Firefox
0. Select: Hamburger icon in the top right
1. Select: History
2. Select: Clear Recent History
3. Time Range to clear: Everything
4. Check only: Cache
5. Select: Clear Now
Apple Safari
Option 1: If you're ok with clearing your entire browsing history (including cookies and visited pages):
0. Select: History in the Safari menu at the top
1. Select: Clear History
Option 2: To only empty Safari's browser cache, you'll need to enable the Develop menu
0. Select: Safari
1. Select: Preferences
2. Select: Advanced
3. Check: Show Develop Menu
4. Select: Develop in the Safari menu at the top
5. Select: Empty Caches
Internet Explorer
0. Select the Gear icon in the top right of your browser window
1. Select: Tools
2. Select: Safety
3. Select: Delete browsing history
4. Check only: Temporary Internet files and website files
Microsoft Edge
0. Select the Three Dots icon in the top right of your browser window
1. Select: Settings
2. Select: Choose what to clear
3. Check only: Cached data and files
4. Select: Clear
Opera
0. Select the Opera logo icon in the top left
1. Select: More Tools
2. Select: Clear browsing data
3. Obliterate the follow items from: last 4 weeks is typical
Turning Off Pop Up Blockers
Chrome: At the top right, click More and then Settings. Under "Privacy and security," click Site settings. Click Pop-ups and redirects.
Edge: go to Settings and more > Settings > Site permissions. Select Pop-ups and redirects. Move the Block toggle to Off.
Firefox: Click the menu button and select Settings. Select the Privacy & Security panel. Under the Permissions section, uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether.
Safari. Under the Safari drop-down menu, click Preferences. A Safari drop-down menu with preferences highlighted Select the Security icon at the top and uncheck the box for Block pop-up windows.